1. River Jordan accepts the following methods of payment for all its services;
   • Credit Card (Visa, Discover and Master Card).
   • Check
   • Money Order
2. All payments should be received by the 5th day of the month.
3. Invoices will be sent electronically by email on the 25th day of each month for the upcoming month's service.
4. Customers who prefer to have a hard copy invoice sent by regular mail will incur a $0.50 mailing charge unless they choose to pay Quarterly, Semi Annually, or Annually.
5. Credit cards will be charged automatically on the 3rd day of each month. If a credit card is declined, the customer will be notified by email or phone. An alternative method will be required before the 5th day of the month.
6. Check payments that fails to clear the bank due to insufficient funds will incur a $10.00 handling fee. An alternative method of payment (cash, or credit card), will be required immediately.
7. Any account with an outstanding balance by midnight on the 5th day of the month will be tagged for deletion. Our customer service team will notify you by email, then by phone to make sure payments are received.
8. Any accounts that are not paid by the 10th of the month will be deactivated until payment is received.
9. Reactivating accounts that have been deactivated due to lack of payment will incur a $10.00 reconnection fee.
10. Payments that are not paid in 3 days will be sent to collections.

Service Conditions

1. Down Time: River Jordan will diligently maintain a network that has the absolute minimal downtime. Customers will be notified of scheduled maintenance. In the event of an unscheduled downing of our system, our customer support line will be available to update you on the cause and estimated time to repair. Any down time that exceeds 24hrs will be credited to your account.
2. Contracts: River Jordan does not require customers to sign a service agreement. Your contract is on a month by month basis. We do require a written (email, fax, or otherwise) cancellation order stating the date you will be requiring us to terminate your service. Our billing department will prorate your payment and our technical department will ensure that you service is terminated on the date requested.
3. Liabilities: Our customers are responsible for maintaining their own computer. Making sure that your computer is protected from outside intrusion and viruses is the sole responsibility of the customer. The customer is also responsible for making sure that their computer is not used for illegal activities. River Jordan is required by law to cooperate will law enforcement officials to provide details of activities from customers whose computers are suspected of illegal activities. The customer is responsible for making sure that their computer is not being used to download music, videos and other media illegally. The customer is responsible for making sure that their computers are not propagating viruses.
4. Termination of Service: River Jordan reserves the right to terminate service for the following reasons; Lack of Payment, Late Payment, Rudeness to our customer service agents.
5. Prorating: When you sign up for Internet Access with River Jordan, your first bill will most likely be prorated. This is because most customers start service on a day that is not the first of the month. The first bill will be calculated as follows - Total monthly Payment / number of days in the month X months remaining days + TAX. Your first payment is due with the first 5 days of service being activated.

If you have any questions, or are unsure about the billing policy, please contact our billing department at 701.258.5888 is Bismarck, or 701.293.3663 in Fargo.